Blog

Better conversations, fewer meetings

Research and practice on conversations, meetings and follow-up.

One knowledge base, three places

Website, colleagues and customer conversations share the same problem: the knowledge exists, but not at the moment someone needs it.

A simple calculation: what a customer conversation costs, what it costs when the follow-up stalls, and what Stiqqs costs per conversation.

Two thirds of business buyers prefer to buy without a salesperson. What that asks of your website and your sales team.

Everyone knows the answer is somewhere, but nobody knows where. What that costs and how a single source of answers solves it.

A good conversation, an enthusiastic customer, and then nothing happens. Why good intentions stall and how to turn them into action.

A day after the meeting, nobody remembers exactly what was agreed. Why that happens and how to hold on to agreements.

You walk out of the meeting and think: I should have asked that. Why it happens and how to prevent it.

Someone asks to be contacted through your website. The faster you respond, the better your chance of a conversation. Why it so often goes wrong.

Long waiting times and questions you have to ask three times. Why customer service gets stuck and how to answer the familiar questions straight away.

Visitors arrive with a question and find pages full of information. Why that goes wrong and how your website can actually give answers.

We meet more than ever, yet few meetings deliver anything. Where it goes wrong and what you can do about it.