Your colleagues keep searching
Everyone knows the answer is somewhere, but nobody knows where. What that costs and how a single source of answers solves it.
"Do you know where the new price list is?" It is the third time someone has asked today. The colleague who knows is in a meeting. The new starter takes a guess and sends the old list to a customer.
The problem
Knowledge workers lose a lot of time searching. In 2025 Atlassian surveyed 12,000 knowledge workers and 200 executives: leaders and teams waste 25 percent of their time searching for answers. In a study among 982 knowledge workers, APQC arrived at 2.8 hours a week. And 62 percent of employees say they struggle with too much time spent searching for information (Microsoft, 2023).
Leaders and teams waste 25% of their time just searching for answers.
Atlassian, State of Teams 2025
The cause
The knowledge is there. The problem is that it is scattered: in folders, in inboxes, in presentations and above all in the heads of a few experienced colleagues.
- There are several versions of the same document, and nobody knows which one is right.
- Searching only works if you know the right words.
- The colleague who knows is interrupted all day long.
It really starts to hurt when a customer is waiting for the answer. A salesperson who has to say "I'll find out for you" loses momentum.
The solution
- One place with approved answers, so it is clear what is correct.
- A place where you can ask a question in plain language, instead of searching by keyword.
- A list of questions that do not yet have an answer, so the knowledge grows.
With Ask Stiqqs, a colleague asks their question in plain language and gets the answer with the source attached. Stiqqs uses the same knowledge in your customer conversations and on your website. If the answer is not there yet, the question goes on the list. Whoever knows records it once, and from then on everyone knows.